Privacy Policy

Two Kinds of Information

Stratios is software for real estate firms. Most of what is in it is put there by our customers: documents, rent rolls, financials, tenants, contacts, investor records and emails sent to an asset's address. We call this Customer Content. We hold it on behalf of the organization that put it there, and we use it only to provide Stratios to that organization. The organization decides what goes in, who can see it and when it is deleted.

This policy also covers information about the people who use Stratios or visit our website, which we collect for ourselves.

What We Collect

• Your account: your name, email address, phone number, job title, profile photo and time zone, and the organization you belong to.
• What you put into Stratios: Customer Content, including your conversations with the Portfolio Analyst and pictures you paste into it.
• How Stratios is used: sign-ins, pages opened, changes made, downloads and printing, with the date, time and browser. This is your organization's Activity log.
• Messages to us: what you send through our Contact Us form or a ticket in the app, with your name, email and company.
• Billing: once paid plans begin, who pays, how and what was billed. Card and bank details are held by our payment provider, not by Stratios.

How We Use It

We do not sell personal information, use it for advertising, or use Customer Content to train AI models.

• To run Stratios: read documents, keep records, answer questions, write reports and send the emails you ask for, such as invitations, tasks and alerts.
• To keep it secure: check who signs in, limit automated abuse and keep organizations apart.
• To support you and improve Stratios: answer tickets and fix what goes wrong. During our pilot, our staff may read conversations with the Portfolio Analyst to fix its mistakes.
• To bill for paid plans.

Who We Share It With

We use outside services to host Stratios, store its database, handle sign-in, send and receive email, run the Portfolio Analyst and read documents, look up addresses and map data, and collect payments. Each receives only what it needs to do its job. A list of these services is available on request.

Our AI provider's commercial terms prohibit training on our customers' content. It deletes requests within 30 days, though it can keep them longer where needed to enforce its usage policy or comply with the law.

We may also disclose information when the law requires it, to protect people from harm, or as part of selling or reorganizing our business, in which case this policy continues to apply.

Stratios staff can open an organization only through a session that ends after two hours and is recorded in its Activity log. An organization's chats and direct messages are hidden from our staff unless its administrators allow it.

How Long We Keep It

• Customer Content: until your organization deletes it, or until your organization asks us to delete it when it stops using Stratios.
• Chats and direct messages: as long as your organization's Chat Settings say, forever to start.
• Page visits in the Activity log: 90 days. Other activity: about 13 months. Conversations with the Portfolio Analyst: one year.
• Emails sent to an asset's address: our email provider keeps its own copy for one day; Stratios keeps the email until your organization deletes it.
• Your account: while you have one. Billing records: as long as tax and accounting rules require.

Cookies and Browser Storage

Stratios uses cookies to keep you signed in, to remember your organization's colors, and, when you arrive through a referral link, to remember who referred you for 60 days. Your browser also keeps settings such as column widths and the tab you last opened. We do not use advertising or tracking cookies, and we ask search engines not to list our site.

Keeping It Safe

Information is encrypted as it travels and when it is stored, and the database itself keeps each organization's records apart. The Security page describes what is in place.

Your Choices

You can change your details under Your Details in Stratios, and download your lists to Excel at any time. To see, correct, export or delete information about you, write to us through the Contact Us page or at legal@stratios.app. If the information is part of an organization's Customer Content, we will pass your request to that organization, since it decides what to keep. Depending on where you live, you may have further rights under the law; we will honor them.

Children

Stratios is for businesses and is not meant for anyone under 18.

Where Information Is Processed

Stratios is run from the United States. Information may be stored and processed in the United States and other countries where our service providers operate.

Changes

When this policy changes, we will post the new version here with a new date, and tell administrators by email or in Stratios if the change matters to them.

Contact

Ronnie Cook, doing business as Stratios. Email legal@stratios.app, or write to us through the Contact Us page.